Stratos FintechSTRATOSFintech

Support

Grievance Redressal

How to file a complaint, how quickly we acknowledge it, and where it escalates. Published because institutional counterparties ask — not because we hide behind a form.

01

Submit your complaint

Email support@stratosfin.pk with subject "Complaint". Include name, contact details, description, and reference numbers.

02

48-hour acknowledgement

We acknowledge within 48 business hours and provide a reference number for tracking.

03

Investigation & resolution

Standard aim 7–10 business days; complex matters up to 30 calendar days with status updates.

04

Escalation if required

If unsatisfied after internal redressal, escalate to Banking Mohtasib Pakistan or the competent authority once licensed services operate.

How to submit

  • Email: support@stratosfin.pk
  • Post: Stratos Fintech (Private) Limited, Office No 10, 2nd Floor, Business Arcade Plaza, Defence Chowk, Cantonement, Lahore, Punjab 54810, Pakistan
  • CEO desk: +92 316 4876242

Escalation

Banking Mohtasib Pakistan: Shaheen Complex, 5th Floor, Egerton Road, Lahore · bankingmohtasib.gov.pk. State Bank of Pakistan Consumer Protection Department applies once SBP-licensed services are operational.

Confidentiality

All complaints are handled with strict confidentiality in accordance with our Privacy Policy.